From 78US$/night: Best Western Palace Hotel & Casino, Douglas

Name: Your Stay at Best Western Palace Hotel & Casino, Douglas
Address: Central Promenade, Douglas, IM2 4NA
Price range: US$78+
Rating: 7.4

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Key details

About the Hotel

Central Promenade, Douglas, IM2 4NA

Close to Douglas Beach

Very good

7.4

/10

4.3

3.8

Loved by Best Western Palace Hotel & Casino guests

sea view room

Home-made veg soup

Paragon suite

swimming pool

Fabulous breakfast

"The swimming pool has a lovely view over the bay and is clean and spacious."

louise635 from United Kingdom

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"We had a sea view room."

Nefi from United Kingdom

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"Fab' views over the bay."

Ray S from United States

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"Superb carvery/buffet dinner excellent restaurant staff especially the Filipinos very friendly ."

Antony from United Kingdom

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"Hotel location, the car park plus several places to eat nearby"

Jacquia from United Kingdom

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4-star beachfront hotel with the Isle of Man's only licensed casino

Casino & Entertainment

The hotel houses the Isle of Man's only licensed casino, offering slot machines, bingo, and table gaming. Guests also have access to an on-site cinema and a bingo lounge with a dedicated slots area. Lookys Bar provides a lively atmosphere for evening drinks and bar meals.

Dining

The Paragon Restaurant serves a full breakfast buffet and an evening carvery with carved meats. The Majestic Chinese Restaurant offers an authentic à la carte menu in a separate dining space. Bar meals are available in Lookys Bar, and the hotel also provides a snack bar and special diet menus.

Health Club & Wellness

The Palace Health Club includes an indoor heated swimming pool with panoramic sea views, a cardiovascular gym, and a weights gym. Guests can also use the sauna, steam room, spa bath, and a pool-side lounge area for light meals. Personal training and fitness classes are available upon request.

Accommodation

Rooms include family-friendly and accessible options, with some offering direct sea views over Douglas Bay. Each room has a work desk, a safe, ironing facilities, and tea/coffee making equipment. Free WiFi is available throughout the hotel.

Points of Interest

The hotel is situated on the Victorian Promenade overlooking Douglas Bay, metres from the beach and within walking distance of the Manx Museum. Douglas Beach is directly in front of the hotel, and the historic Laxey Wheel is a short drive away. Bus stops outside the hotel provide regular services to Port Erin and other island destinations.

Highlights

Casino: Isle of Man's only licensed casino with slots, bingo & table games

Health Club: Indoor heated pool, sauna, steam room, spa bath, gyms

Dining: Paragon Restaurant carvery & Majestic Chinese Restaurant

Location: Central promenade, steps from Douglas Beach & attractions

Entertainment: On-site cinema & bingo lounge

Rooms: Sea-view, family & accessible accommodations

Must-do experiences

Discover the stunning Laxey Wheel, just a short drive from Douglas.
Savor the famous fish and chips at the legendary The Fisherman's Wharf.
Explore the Isle of Man Museum for rich local history and culture.
Take a scenic walk along Douglas Promenade at sunset for breathtaking views.
Visit the local market at the Colby Village Hall for authentic produce.

Location: Great

8.7/10Review score

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Highlights from guests

DiningBreakfast Bliss

The breakfast spread was amazing, with a fantastic selection of fruit, juices, and perfectly cooked kippers.

Oliver from United Kingdom

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Spa & LeisurePoolside Paradise

The pool area was perfect, offering a lovely swimming experience with great views from the bar.

Eleanor from United Kingdom

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Room FeaturesSea View Dream

Our room had an opening window, effective radiators, and offered exceptional sea views, making sleep effortless.

James from United Kingdom

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Guest ParkingParking Ease

Enjoyed the convenience of plenty of easy parking right on the sea front.

Sophia from United Kingdom

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Select your room type

Best Western Palace Hotel & Casino offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room
2 persons
15 m²
1 Double bed
Bathtub
Heating
room details
Twin Room
2 persons
15 m²
2 Single beds
Bathtub
Heating
room details
Double Room Sea View
2 persons
15 m²
1 Double bed
Bathtub
Heating
room details

Show all rooms

Price and Room Availability Calendar

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Check-in/ Check-out

Facilities

Best Western Palace Hotel & Casino offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.6/10Review score

General

No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Golf course
Darts
Sports trainer

Guest Parking

Private parking is possible on site at .

Services

Room service
Housekeeping
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cots
Children's menu

Spa & Leisure

Indoor swimming pool
Beach access
Sun loungers
Casino
Karaoke
Live entertainment
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pool with view
Shallow end

Room features

Free Wi-Fi in rooms
Heating
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Best Western Palace Hotel & Casino Location

Central Promenade, Douglas, IM2 4NA

Explore Douglas

Local Activities & Dining

Manx Museum

18 minutes' walk

The hub of Isle of Man's heritage, featuring interactive exhibits and free admission on select days.

TT Grandstand

17 minutes' walk

A historic racing venue showcasing the iconic Isle of Man TT races, with guided tours available during events.

Gaiety Theatre

18 minutes' walk

A stunning Victorian theatre offering performances and events, highlighting local talent and cultural engagements.

A.R.E Motorcycle Collection

19 minutes' walk

Showcases a diverse collection of motorcycles and memorabilia related to the Isle of Man's racing history.

Manx Electric Railway

10 minutes' walk

Scenic vintage train rides along the coast, suitable for all ages. Tickets available on-site for a nostalgic journey.

Douglas Beach

10 minutes' walk

A popular spot for sunbathing and beach games. Family-friendly atmosphere, great for a relaxing day by the sea.

Onchan Pleasure Park

20 minutes' walk

Offers amusement rides and arcade games for thrilling family fun. Open seasonally; check local listings for hours.

Nobles Park

16 minutes' walk

A peaceful park featuring lakes and walking paths, ideal for relaxation or a leisurely stroll among nature.

HQ Bar and Restaurant

4 minutes' walk

Casual dining with a vibrant atmosphere. Enjoy local dishes like fresh seafood and specialty cocktails.

Imperial Dragon

4 minutes' walk

Authentic Chinese cuisine in a modern setting. Offers vegetarian options, and reservations during peak times are recommended.

Welbeck Restaurant

4 minutes' walk

Fine dining with a focus on local ingredients. Signature dishes include their fresh catch and seasonal specials.

Taste of Bengal

3 minutes' walk

Delicious Indian and Bangladeshi fare, known for its flavorful curries and accommodating dietary restrictions.

Palace Cinema

1 minute' walk

Catch the latest films in a cozy setting. Offers family-friendly features and special screenings throughout the week.

Palace Casino

1 minute' walk

A lively casino with a range of games and entertainment options, including live music on weekends for an exciting night out.

Gaiety Theatre

18 minutes' walk

Offers various performances, from plays to musicals. A cultural gem that attracts talent from around the world.

The Studio

1.9 km, 25 minutes' walk

Hosts live music and entertainment events with a relaxed vibe, perfect for a fun night out with friends or family.

Getting around

City Centre
Douglas 18 min · 1.5 km
Train
Douglas Railway Station 23 min · 1.9 km
Port Soderick Railway Station 9 min · 5.9 km

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Property information and rules

Check-in

from 16:00-23:59

Check-out

until 11 am

Guest Parking

Private parking is possible on site at .

Internet

Wireless internet is available in the hotel rooms for free.

Breakfast

A full breakfast is served at the price of GBP 12.95 per person.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Number of floors:

Number of rooms:

135

Former name

Palace Hotel & Casino/Hilton

Reviews and Ratings

Feedback about Best Western Palace Hotel & Casino from previous guests about their experience.

Review score

Based on 971 verified reviews

6.9 /10

Nice

62 %

Recommend

Breakfast

7.9/10

Cleanliness

7.8/10

Comfort

7.7/10

Facilities

7.6/10

Free Wi-Fi

7.7/10

Location

8.7/10

Paid Wi-Fi

7.2/10

Staff

8.4/10

Value for money

7.4/10

Pros

Helpful staff

Good breakfast

Sea views

Cons

Tired decor

Room noise

Outdated rooms

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Questions of the users

About Best Western Palace Hotel & Casino

What are the parking fees for guests staying at the hotel?

12 October 2024

Parking costs £1 for 4 hours, £2 for 8 hours, £4 for 24 hours, and £15 for a 5-day pass.

Is there access for individuals who use wheelchairs?

20 October 2024

The hotel offers wheelchair access at main entrances, ramps, and lifts to the bedroom levels. Accessible rooms feature handrails and shower attachments, though some areas like the spa have stairs.

Can I leave my vehicle in the hotel parking area while enjoying local attractions?

15 October 2024

Yes, there's pay and display parking available at the rear of the hotel, spaces are on a first-come, first-served basis.

Is a full cooked breakfast included if I book a room with breakfast?

18 November 2024

Yes, the breakfast provided will be a full cooked buffet for guests who select that rate.

Are there facilities for families with children?

5 December 2024

The hotel offers family rooms that accommodate up to two children under 12, featuring a sofa bed for their convenience.

What are the opening hours for the swimming pool?

22 November 2024

The swimming pool is open daily from 7 AM to 10 PM, with children allowed from 10 AM to 7 PM under supervision.

Is an airport shuttle service available for guests?

30 October 2024

Unfortunately, there is no shuttle service to the airport. Local transportation options may be available.

What can you tell me about the dining options available at the hotel?

28 September 2024

The Palace Hotel features several dining options, including Looky's Lounge Bar, the Paragon Restaurant for full meals, and a Sunday carvery. The menu is updated daily.

Is Wi-Fi available for guests during their stay?

17 November 2024

Yes, complimentary Wi-Fi is offered throughout the hotel for all guests.

What time is breakfast served each morning?

25 December 2024

Breakfast is served from 7 AM until 10 AM daily.