What Best Western Palace Hotel & Casino guests love
sea view room
Home-made veg soup
Paragon suite
swimming pool
Fabulous breakfast
"The swimming pool has a lovely view over the bay and is clean and spacious."
louise635 from United Kingdom
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"We had a sea view room."
Nefi from United Kingdom
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"Fab' views over the bay."
Ray S from United States
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"Superb carvery/buffet dinner excellent restaurant staff especially the Filipinos very friendly ."
Antony from United Kingdom
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"Hotel location, the car park plus several places to eat nearby"
Jacquia from United Kingdom
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4-star beachfront hotel with the Isle of Man's only licensed casino
Casino & Entertainment
The hotel houses the Isle of Man's only licensed casino, offering slot machines, bingo, and table gaming. Guests also have access to an on-site cinema and a bingo lounge with a dedicated slots area. Lookys Bar provides a lively atmosphere for evening drinks and bar meals.
Dining Options
The Paragon Restaurant serves a full breakfast buffet and an evening carvery with carved meats. The Majestic Chinese Restaurant offers an authentic à la carte menu in a separate dining space. Bar meals are available in Lookys Bar, and the hotel also provides a snack bar and special diet menus.
Health Club & Wellness
The Palace Health Club includes an indoor heated swimming pool with panoramic sea views, a cardiovascular gym, and a weights gym. Guests can also use the sauna, steam room, spa bath, and a pool-side lounge area for light meals. Personal training and fitness classes are available upon request.
Accommodation
Rooms include family-friendly and accessible options, with some offering direct sea views over Douglas Bay. Each room has a work desk, a safe, ironing facilities, and tea/coffee making equipment. Free WiFi is available throughout the hotel.
Location & Nearby Attractions
The hotel is situated on the Victorian Promenade overlooking Douglas Bay, metres from the beach and within walking distance of the Manx Museum. Douglas Beach is directly in front of the hotel, and the historic Laxey Wheel is a short drive away. Bus stops outside the hotel provide regular services to Port Erin and other island destinations.
Highlights
Casino: Isle of Man's only licensed casino with slots, bingo & table games
Health Club: Indoor heated pool, sauna, steam room, spa bath, gyms
Dining: Paragon Restaurant carvery & Majestic Chinese Restaurant
Location: Central promenade, steps from Douglas Beach & attractions
Entertainment: On-site cinema & bingo lounge
Rooms: Sea-view, family & accessible accommodations
Must-do experiences
Discover the stunning Laxey Wheel, just a short drive from Douglas.
Savor the famous fish and chips at the legendary The Fisherman's Wharf.
Explore the Isle of Man Museum for rich local history and culture.
Take a scenic walk along Douglas Promenade at sunset for breathtaking views.
Visit the local market at the Colby Village Hall for authentic produce.
Pick the room type that suits you
Best Western Palace Hotel & Casino features double rooms, family rooms, and suites across the Isle of Man, many with breakfast included, flexible cancellation, and seasonal offers
Double Room
2 persons
15 m²
1 Double bed
Bathtub
Heating
room details
Twin Room
2 persons
15 m²
2 Single beds
Bathtub
Heating
room details
Double Room Sea View
2 persons
15 m²
1 Double bed
Bathtub
Heating
room details
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Room Rates & Availability Calendar
See current rates and availability for your travel dates.
Amenities
Best Western Palace Hotel & Casino provides amenities suited for a comfortable stay while exploring the Isle of Man
Facilities: Very good
7.6/10Review score
General
No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Golf course
Darts
Sports trainer
Services
Room service
Housekeeping
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cots
Children's menu
Spa & Leisure
Indoor swimming pool
Beach access
Sun loungers
Casino
Karaoke
Live entertainment
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pool with view
Shallow end
Room features
Free Wi-Fi in rooms
Heating
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Where to Find Best Western Palace Hotel & Casino
Central Promenade, Douglas, IM2 4NA,
Map view
City landmarks
Museum
Manx Museum
1.44 km
Landmark
A.R.E Motorcycle Collection
1.56 km
Race track
TT Grandstand
1.34 km
Theatre
Gaiety Theatre
1.42 km
Landmark
Onchan Park
1.64 km
Landmark
Manx Electric Railway
820 m
Landmark
Onchan Raceway Stockcar Racing
1.28 km
Landmark
Nobles Park
1.3 km
Landmark
Douglas Bay
840 m
Landmark
Bray Hill
850 m
Landmark
The Parish Church of Saint Thomas
990 m
Church
Broadway Baptist Church
620 m
Beach
Douglas Beach
1.1 km
Landmark
Iron Pier
680 m
Landmark
Paramount City
680 m
Park
Onchan Pleasure Park
1.6 km
Nearby
Palace Cinema
70 m
Palace Casino
10 m
Living Hope Community Church
220 m
Restaurants
HQ Bar and Restaurant
300 m
1 Empire Terrace
Taste of Bengal
250 m
1 Clarence Terrace Central Promenade ,douaglas ,Isle of man
Welbeck Restaurant
320 m
13-17 Mona Drive Off Central Promenade
Imperial Dragon
320 m
Caledonia Hotel
Aura Bar & Bistro
460 m
4 Marathon Terrace,Queen's Promenade
Taj Mahal
520 m
3 Esplanade Lane
Queens Hotel
560 m
Queens Hotel Queens Promenade
Chutney Berry
790 m
1 Sherwood Terrace Broadway
The Mandarin Express
740 m
50 Broadway
L'Experience
790 m
1 Summer Hill
Kurries And Steaks
790 m
1 South View Queens Promenade
Sir Norman's Theatre Bar
950 m
The Sefton Hotel Harris Promenade Harris Promenade
Explore Douglas
Local Activities & Dining
Top Attractions
Activities
Dining
Entertainment
Manx Museum
18 minutes' walk
The hub of Isle of Man's heritage, featuring interactive exhibits and free admission on select days.
TT Grandstand
17 minutes' walk
A historic racing venue showcasing the iconic Isle of Man TT races, with guided tours available during events.
Gaiety Theatre
18 minutes' walk
A stunning Victorian theatre offering performances and events, highlighting local talent and cultural engagements.
A.R.E Motorcycle Collection
19 minutes' walk
Showcases a diverse collection of motorcycles and memorabilia related to the Isle of Man's racing history.
Manx Electric Railway
10 minutes' walk
Scenic vintage train rides along the coast, suitable for all ages. Tickets available on-site for a nostalgic journey.
Douglas Beach
10 minutes' walk
A popular spot for sunbathing and beach games. Family-friendly atmosphere, great for a relaxing day by the sea.
Onchan Pleasure Park
20 minutes' walk
Offers amusement rides and arcade games for thrilling family fun. Open seasonally; check local listings for hours.
Nobles Park
16 minutes' walk
A peaceful park featuring lakes and walking paths, ideal for relaxation or a leisurely stroll among nature.
HQ Bar and Restaurant
4 minutes' walk
Casual dining with a vibrant atmosphere. Enjoy local dishes like fresh seafood and specialty cocktails.
Imperial Dragon
4 minutes' walk
Authentic Chinese cuisine in a modern setting. Offers vegetarian options, and reservations during peak times are recommended.
Welbeck Restaurant
4 minutes' walk
Fine dining with a focus on local ingredients. Signature dishes include their fresh catch and seasonal specials.
Taste of Bengal
3 minutes' walk
Delicious Indian and Bangladeshi fare, known for its flavorful curries and accommodating dietary restrictions.
Palace Cinema
1 minute' walk
Catch the latest films in a cozy setting. Offers family-friendly features and special screenings throughout the week.
Palace Casino
1 minute' walk
A lively casino with a range of games and entertainment options, including live music on weekends for an exciting night out.
Gaiety Theatre
18 minutes' walk
Offers various performances, from plays to musicals. A cultural gem that attracts talent from around the world.
The Studio
1.9 km, 25 minutes' walk
Hosts live music and entertainment events with a relaxed vibe, perfect for a fun night out with friends or family.
Transportation details
City Centre
Douglas 18 min · 1.5 km
Train
Douglas Railway Station 23 min · 1.9 km
Port Soderick Railway Station 9 min · 5.9 km
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Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
A full breakfast is served at the price of GBP 12.95 per person.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of floors:
5
Number of rooms:
135
Former name
Palace Hotel & Casino/Hilton
Guest Reviews & Ratings
Read what past guests say about their stay at Best Western Palace Hotel & Casino.
Cleanliness
7.9/10
Comfort
7.7/10
Facilities
7.6/10
Free Wi-Fi
7.8/10
Location
8.8/10
Staff
8.4/10
Value for money
7.4/10
Pros
Helpful staff
Good breakfast
Sea views
Cons
Tired decor
Room noise
Outdated rooms
Guest reviews
based on 1620 reviews
7.4/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Best Western Palace Hotel & Casino
What are the parking fees for guests staying at the hotel?
12 October 2024
Parking costs £1 for 4 hours, £2 for 8 hours, £4 for 24 hours, and £15 for a 5-day pass.
Is there access for individuals who use wheelchairs?
20 October 2024
The hotel offers wheelchair access at main entrances, ramps, and lifts to the bedroom levels. Accessible rooms feature handrails and shower attachments, though some areas like the spa have stairs.
Can I leave my vehicle in the hotel parking area while enjoying local attractions?
15 October 2024
Yes, there's pay and display parking available at the rear of the hotel, spaces are on a first-come, first-served basis.
Is a full cooked breakfast included if I book a room with breakfast?
18 November 2024
Yes, the breakfast provided will be a full cooked buffet for guests who select that rate.
Are there facilities for families with children?
5 December 2024
The hotel offers family rooms that accommodate up to two children under 12, featuring a sofa bed for their convenience.
What are the opening hours for the swimming pool?
22 November 2024
The swimming pool is open daily from 7 AM to 10 PM, with children allowed from 10 AM to 7 PM under supervision.
Is an airport shuttle service available for guests?
30 October 2024
Unfortunately, there is no shuttle service to the airport. Local transportation options may be available.
What can you tell me about the dining options available at the hotel?
28 September 2024
The Palace Hotel features several dining options, including Looky's Lounge Bar, the Paragon Restaurant for full meals, and a Sunday carvery. The menu is updated daily.
Is Wi-Fi available for guests during their stay?
17 November 2024
Yes, complimentary Wi-Fi is offered throughout the hotel for all guests.